Optimum Customer Service Numbers
Optimum Customer Support
Optimum customer service hours: 24 hours, 7 days a week.
Contact the numbers below to interact with a real person instead of being stuck on an IVR.
Call 877-694-9474
Optimum Customer Service Live Chat
Chat Service Hours: 24 hours, 7 days a week
Use the dedicated twitter help account to contact or message on the official Facebook page
Go to the LIVE Chat link > click the “Message US” button to start chat
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New Optimum Residential Services |
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Optimum Customer Support for Nassau – Suffolk Counties, NY |
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Optimum Customer Support – Connecticut |
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Optimum Customer Support for Bronx – Brooklyn – Westchester, NY |
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Optimum Customer Support for Hendersonville – West Jefferson, NC |
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Optimum Customer Support for New Jersey – Pennsylvania |
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| Optimum Business Customer Service Numbers | |
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Optimum Business Customer Service Number (Internet, Phone & TV) – 24 hours, 7 days a week |
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Optimum Billing Customer Service (Monday – Friday
Saturday 9 a.m. – 5 p.m.
9 a.m. – 1 p.m. ) |
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Installation & Pending Surveys (Monday – Friday 8 a.m. – 7 p.m.) |
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Optimum Customer Support for Bronx – Brooklyn – Westchester, NY |
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Optimum Customer Support for Hendersonville – West Jefferson, NC |
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Optimum Customer Support for New Jersey – Pennsylvania |
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Twiter |
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Facebook |
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Official Website |
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Contact Page |
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Optimum Customer Support FAQ's
What are the customer service hours of Optimum Customer Service?
The Optimum customer service team is available 24 hours 7 days a week.
The customer service number does not work for me. Are there any other methods of contacting Optimum customer service, such as Live chat?
There is a live chat option available for customer service.
What are the responsibilities of Optimum Customer Service?
- Setting up a new service
- Service changes or cancellations
- The scheduling of technician visits
- Organizing the relocation of the service
- The process of returning a device, upgrading it, or replacing it
- Learn more about its service by visiting its official help center page.
Optimum Customer Service Reputation
There are mixed reviews on TrustPilot, with an average rating of 1.3. Here you can share your experiences and read other people’s on the Optimum TrustPilot Review page.
Most common reasons for customers to contact Optimum customer service phone number
- My internet speed is too slow and does not reflect the speed I pay for.
- I need to cancel my account, internet service was never stable.
- I want to switch my Internet provider to Optimum. What should I do?
- Looking to cancel optimum service due to price
- I moved and am calling to cancel service
- I am approved for a federal government program for free internet
- No internet and it says my router failed
- What are the pros and cons of Optimum Internet Service?
- Is Optimum the best internet service provider in terms of customer satisfaction?
- Both my internet and TV are having problems.
- I would like to speak with the customer retention department about upgrading to fiber
- What is the best way to lower my monthly rate?
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